Get in Touch With Us

This page explains how to contact Betting Not On Gamstop, what we can help with and, just as importantly, what we can't. We are an independent publisher of research-based guides about betting sites not on GamStop. We are not a bookmaker, so we can't see or change anything on your betting account.

What we can help with

Write to us about anything to do with the content on watermarkedgroup.co.uk. The most common reasons are:

• Corrections: an offer, term or payment detail that looks out of date or wrong. Bonus terms change often, so reader reports are useful. Tell us which page you were reading and what you found.
• Questions about our guides: something unclear about wagering requirements, minimum qualifying odds, withdrawal checks or how a type of bet works.
• Topic suggestions: a sport, market or payment question you would like covered.
• Editorial or partnership enquiries: tell us who you are and what you have in mind. Commercial arrangements do not buy a ranking position.
• Feedback on a site we have listed: if you have had a good or bad experience, we can take it into account when we review the page. We can't investigate individual disputes or act as a go-between.

What we can't do

We can't pay out winnings, reopen a closed account, release a bonus, speed up a withdrawal or reverse a verification decision. Those decisions belong to the operator. We also can't give personal financial advice, and we won't recommend gambling as a way to make money or solve money problems.

Writing to us: what to include

1. The page address or title you are writing about.
2. What you read, and what you think is wrong or missing.
3. Where you found a better source, such as the operator's own terms page or a regulator's website, if you have one.
4. The date you saw the information, because offers and terms change.

Please don't send passwords, full card numbers or identity documents. We never need them.

What to expect after you send a message

A person reads each message. We do not publish a guaranteed response time, but we aim to reply to genuine questions and to check any correction request against the operator's published terms before we change a page. If we can't confirm a claim, we will say so rather than guess. Where a fix is made, the page is updated and its details re-checked.

Have a problem with a betting site? Start here

If your issue is with a bookmaker, work through these steps first. They will usually get you further than writing to us.

1. Contact the operator's customer support and keep a record of dates, screenshots and reference numbers.
2. Read the terms that apply, especially the bonus terms, withdrawal limits and verification rules. Many disputes come from wagering requirements, maximum bet rules or identity checks.
3. Use the operator's formal complaints procedure if support does not resolve it. Check what it says about timescales and any independent dispute service.
4. Check who regulates the operator. Sites licensed by the UK Gambling Commission give British customers access to certain protections, including GAMSTOP and approved dispute resolution. Operators holding only an overseas licence sit outside that system, so your options for escalating a complaint may be narrower. Accepting British customers is not the same as being authorised to serve them in Great Britain.

For background on the sites we cover, see our guide to trusted non GamStop casinos in the UK, which explains how we look at licensing, terms and payments.

Support if gambling is causing you harm

If gambling is affecting your finances, your mood or your relationships, talk to someone independent. These are available to people in Great Britain:

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133 and online chat.
• GAMSTOP: the free national self-exclusion scheme for UK-licensed sites. If you have excluded yourself, think carefully before using sites outside the scheme. Exclusion exists to protect you.
• Tools you can set up yourself: deposit and loss limits on any account, and gambling blocking software on your devices.

Only bet money you can afford to lose, and only if you are 18 or over. If you contact us about a personal difficulty, we will point you to these services, though we can't offer counselling ourselves.

Our independence

Betting Not On Gamstop may earn commission if you join a listed operator through our links. That does not decide our rankings, and it does not affect how we respond to corrections or complaints. Our reviews rely on published terms and verified information, not on hands-on account testing, and we date time-sensitive findings. If you think we have got something wrong, we want to hear it.